They were able to respond quickly and Jody got my ax fixed quickly. Very good customer service.
20:52 12 Apr 21
Well, it only took me 10 years, but - hallelujah - I've finally found a great HVAC company in which I have confidence and on which I now rely for fast, professional and courteous service - TA DA - Acme Air Conditioning & Heating in Longview, Texas. I’ve come to count on the office staff to always ’answer with a smile’ and have scheduled convenient appointments for me so far. A bit over a week and a half ago, Paul (Cracker Jack ACME Technician), visited my home to conduct the spring checkup. He arrived right on time. I was impressed with his friendly demeanor and willing ability to answer all questions regarding my HVAC system. His respect for my home wasn't lost on me as I noticed him slip on covers for his shoes each time he came in from my yard. It was only one example of his thoroughly considerate and efficient visit. I'm a fan. Congratulations, ACME, for hiring such a positive representative as Paul. Make a note, folks: give ACME a try. (This may sound like a commercial, but the pitch simply derives from a very satisfied customer.)
20:39 12 Apr 21
21:26 06 Apr 21
15:11 05 Apr 21
15:36 02 Apr 21
Paul was on time, very knowledgeable, professional and helped us figure out what was going on and gave us great options for moving forward. Will use again.
20:45 30 Mar 21
Very polite, professional and prompt service. We have used Acme for the past 15 years and have been extremely pleased with their service. I highly recommend Acme!
13:51 30 Mar 21
Very professional and knowledgeable technician. He knew immediately what the problem was and repaired it in a timely manner . Would definitely recommend.
13:37 30 Mar 21
This company comes out for service right away. I am a new customer and am very pleased with the professionalism and promptness that they use to get the job done.
18:34 23 Mar 21
Kris and Yoni came to do spring maintenance on our HVAC system today. They also reworked gas piping to bring us up to code to make our house safer and added a flow switch to our drain line. They were very professional, caring, and did a wonderful job taking care of all our requests. They are extremely pleased with the service and highly recommend ACME.
21:14 19 Mar 21
19:28 19 Mar 21
Very professional and courteous.Ben and Yongi did a great job of communicating what and how everything worked.
18:39 16 Mar 21
Technician was fast, friendly and professional. I would recommend using this business.
21:39 02 Mar 21
Wonderful service, they actually were able to come out earlier than scheduled. Our servicemen were friendly, listened to our problem and got right to work. The pricing was fair, problem resolved quickly and everyone was very courteous . Thanks for a great job!
19:18 24 Feb 21
They were very professional and polite. They cleaned up before they left. Very pleased with technicians
17:38 14 Feb 21
I called on Sunday because my outside fan had stopped and ice was forming. Nick call me immediately, was very friendly and after asking a few questions told me everything was ok and explained what it was doing. Sure enough the fan came back on while he was talking to me. I told him to send me a bill, he said no he was just glad to help. I will be using Acme from now on.
20:49 12 Feb 21
Our technician was honest and informative. He gave us a quote for future repairs we need to make and was very forthcoming about what was a safety concern and what could be done later. Very knowledgeable service with absolutely no sales pressure; which is a major plus in my book!! We were also very pleased with the ease of access through the text messaging system to request an appointment! Definitely recommend!
00:07 10 Feb 21
19:55 09 Feb 21
19:18 05 Feb 21
Professional, courteous, utilized all safety precautions re:COVID, knowledgeable of products. I would definitely recommend Acme to anyone needing an honest and knowledgeable AC/Heating service.
18:36 05 Feb 21
Hard working gets the job done fast and very friendly. I will go through them again.
22:24 01 Feb 21
I had replaced the thermostat on the system and the thermostat wasn’t working correctly. Paul came out on the service call and repaired the system and also explained what was wrong. He also provided insight on possible future failure with the system due to the age. Very knowledgeable with no sales pressure.
18:01 20 Jan 21
EXCEPTIONAL SERVICE!! We had 2 different techs come out to fix the heater on at the house Jody and Kris. They were two of the best service technicians I have ever worked and were exceptionally professional and courteous. From a pricing standpoint they were very fair and they completely stood by all the work they did for us on the heater. I am extremely happy with every aspect of their service.... even when I called into the office and spoke to other team members at the front desk I was the team members were very friendly and they did everything they could do to make sure we were taken care of. Thank you for all the help, support and for being a FAIR and HONEST company.
22:02 18 Jan 21
They have come out to our home 4 times and have never fixed the issue. They refused to do their job. And were very rude.Adding response:After another company had to come out because your technician refused to look at the unit to fix, it was discovered that our coils are rusted through, the unit had no Freon, and it has been this way for a while. If you all had done your job, and actually plugged in the switch after your second visit in November, then you would have discovered this. However y’all didn’t do that. I had to have yet another company come out. I have had $500 bills due to you all not doing your job. Your tech told me that he would only look at our system if I paid you all directly and didn’t go through the warranty company.
18:30 15 Jan 21
Very courteous, seems like they will take care of business they had to order a part
02:22 15 Jan 21
The work was done professionally and the technician was knowledgeable and friendly.
17:51 14 Jan 21
19:34 07 Jan 21
ACME was amazing! Toni, Paul, Chris and Ben did great work and finished way earlier than the allotted time. Would recommend ACME to anyone and everyone.
17:18 07 Jan 21
21:44 06 Jan 21
I had my 20+ yr old heating unit replaced with the same brand of air handler. Quick delivery and professional installation. I give them 5 stars.
17:22 06 Jan 21
Friendly people. They do very good work.
18:17 23 Dec 20
15:41 16 Dec 20
Yoni and Chris are the absolute best! They are efficient and so friendly. I always enjoy having them out for maintenance on our system.
21:57 15 Dec 20
17:13 15 Dec 20
Kris and Yoni changed the filter and checked all the unit. They found a very small problem and will give me more info to repair
15:37 11 Dec 20
00:46 03 Dec 20
The service 👨 man (Paul) was very knowledgeable and was very helpful 👍 with what was the problem with the unit.We like him very much.
17:33 30 Nov 20
Paul and Ben were phenomenal!! The quickest and best service we’ve had! We will definitely be using ACME in the future. The response time was insanely quick! Same day service! Thank you guys! Y’all rock!
16:16 17 Nov 20
22:37 10 Nov 20
Outstanding job by these guys. From figuring out what was wrong with our old furnace to putting in the new one. They were on top of it. Best AC/ Heat company in Longview
19:04 06 Nov 20
13:51 05 Nov 20
Did a very thorough check of my system and gave me tips on issues that I should be aware of. Very knowledgeable technician.
10:57 05 Nov 20
Technician was prompt, professional, and performed the work within the suggested timeframe that I was given by their office personnel. He was courteous and polite to my wife and children. All while remaining focused on the task at hand.10/10 will definitely use their services in the future.
22:10 04 Nov 20
These guys figured out what 4-5 other companies could not.... there was a short in wiring causing all my problems. Rewired and reprogrammed thermostat. Thankful someone finally investigated and solved the problems and I can stop calling contractors out and wasting money. Highly recommend.
21:50 04 Nov 20
Acme Air Conditioning & Heating are always prompt and courteous. They get the job done quickly and make sure everything is working. They are our first choice for Air and Heating needs.
20:27 26 Oct 20
I had to call Acme once for my ac. It had gone out in the middle of the summer and I had an infant at home, I told the receptionist my concerns and she had someone out the very next morning (it was after hours when I called initially) they are very courteous and very professional! I would recommend them to anyone I know! Thanks for the great service guys!
13:49 19 Oct 20
15:48 10 Oct 20
I highly recommend Acme Air to anyone and everyone! Since covid 19, I've moved in my sister and have both daughters living back at home, and money is tight. So when we were having ac and heating issues I really thought we were going to take a big hit on the pocketbook. But we didn't! It was affordable, they were honest, what more can you ask for? Yes! Acme all the way! And I just want to say "Thank You" also for not soaking us on a huge expense!
20:05 09 Oct 20
14:10 05 Oct 20
20:38 24 Sep 20
18:58 16 Sep 20
Prompt, great with communication, and clearly explained the issue. Was honest about timeframe with Covid causing delays in parts. Up and running, and pleased with the service provided.
21:28 15 Sep 20
21:09 14 Sep 20
13:30 14 Sep 20
I appreciate ACME sending someone over right away...luckily the problem was an easy fix but it could have been awful if they weren't here so promptly.Thank you ACME and Jody......you are top notch.
18:54 12 Sep 20
18:53 12 Sep 20
this company is the best we have ever dealt with. on 9/10/20 we requested service. on 9/11/20 they were at our home and repaired the a/c. the tech was on time, knowledgeable, and very courteous. rarequalities in this day and age. highly recommend them to all.
20:57 11 Sep 20
20:50 04 Sep 20
We were extremely pleased with the repairman but we thought the repair was a little overpriced.
15:58 31 Aug 20
14:50 30 Aug 20
04:11 28 Aug 20
After the first call, they were very quick in coming up with solution options and we were able to have a new system up and running without problems in no time. They came on time to appointments and were very easy to get in touch with throughout the process. They also took the time to explain the system to me and didn't seem rushed or annoyed with any questions I had.
15:12 25 Aug 20
17:02 21 Aug 20
The crew of Ben, Yoni, John, and Paul did a great job and were pleasant to be around. We also enjoyed the additional support from Jody and Chuck during the job. Thanks for all the effort and attention to detail during this job.
16:47 21 Aug 20
19:46 18 Aug 20
21:12 14 Aug 20
Will definitely use them again. Called at 12:30pm and was scheduled for between 1 and 3 and they were here at 2. Very professional and nice. Cost was reason able too.
20:45 14 Aug 20
The company was quick to get out to our house. No A/C in the middle of August is not a good way to be and thankfully, it was fixed before noon. Highly recommend.Also, the technician was very kind and professional.Overall, 10/10, would recommend.
18:08 04 Aug 20
Yonny and Ben did a great job!
19:58 31 Jul 20
Had an issue with our outdoor unit, Paul was here within an hour of our call to Acme and had the issue identified and the part replaced in ten minutes. Friendly and knowledgeable, explained the issue to me, zero complaints. 10/10.
22:52 23 Jul 20
18:41 23 Jul 20
They were very nice both times they came to my home to work. They were on time and did a good job.
19:55 22 Jul 20
PAUL WHITE DID EXCELLENT WORK ON REPLACING THE EVAPORATOR COIL. WE WILL REQUEST HIM BACK FOR ANY OTHER WORK ON OUR AC/ HEATING UNIT. HE IS ALSO VERY POLITE, INFORMATIVE, AND VERY KNOWLEDGIBLE.
17:38 22 Jul 20
Both technicians did a great job. Polite, fast, and explained what they were doing very well.
13:51 21 Jul 20
From scheduling our appointment to the service we received, everyone was friendly and worked to make sure they took care of us. Chris, our service technician, was great! VERY polite and friendly. He took his time checking our air conditioner units both inside and outside. He replaced the filter and thoroughly cleaned our outdoor unit. We will always use ACME Air and highly recommend them to everyone.
22:46 20 Jul 20
Very much appreciate the courtesy and respect of employee during the service call, sales call and the final install.All showed knowledge and competence.Thank you for a job well done.Would highly recommend Acme...great guys.
21:03 15 Jul 20
Paul was very nice, professional and informative. I had a previous technician from another company come out who basically told me nothing was wrong. Paul came out, found the problem, and told me how to fix it in a cost-effective way. Very satisfied.
19:08 15 Jul 20
Paul at ACME was on time and very professional and friendly. I had a simple issue involving vents in my house dripping water and we assumed it may just be dirty filters but wanted to make sure. Paul still made sure to check the unit thoroughly to be sure there were no other issues. I would definitely use them again. Thank you Paul and ACME!
17:06 15 Jul 20
John and Paul installed two new AC units in my house and the service was very professional. I will definitely go to ACME for any future AC repairs and needs.
00:18 15 Jul 20
Paul and Chuck were amazing and supportive throughout the entire process... got my AC running like new.HIGHLY RECOMMEND!
16:48 13 Jul 20
05:47 12 Jul 20
John and Paul installed my new air handler. They were very respectful and courteous and did a great job! Even cleaned up after themselves 🙂 . I have been with Acme for years and will continue. Thanks guys!
16:44 11 Jul 20
John from Acme was on time and professional. Same day response and fixed within an hour.
19:33 03 Jul 20
The service man was prompt and explained everything he was doing. Made recommendations for the unit and the cost was extremely reasonable!!! Thank you for the professionalism and the quality of the work delivered!!!
15:15 01 Jul 20
Yanni, John, and Paul have been to our home recently to deal with a tricky issue in our AC. Each of them has been extremely professional, willing to explain what they are doing and patient with questions. While I don't want to have an AC issue, I do feel very confident that when I do, acme will come out and will send great people to fix it.
15:10 01 Jul 20
Acne came out to deal with an issue on our ac fan. He spent the time to diagnose the issue, make the repair and then wait to see if the repair was successful. He is very professional and knows what he is doing.
17:22 25 Jun 20
15:17 25 Jun 20
13:51 25 Jun 20
15:13 24 Jun 20
Guys were friendly & on time - did repairs & left things clean
19:27 22 Jun 20
17:16 22 Jun 20
Yoni and Ben were professional and fast to get my ac fixed!
19:25 19 Jun 20
Watch it they have preset prices for general repairs so a easy fix gets got.
20:27 18 Jun 20
The service is always great and top notch. Always easy to reach some for help, service or information. The service technician’s use of a temporary spare part to keep my system going until the new guaranteed part could be ordered and installed was excellent. I really appreciate that. 👍🏾
16:51 10 Jun 20
Best Customer Service EVER! From now on, Acme is the only HVAC service we will ever use. Their technician even offered to bring my groceries in for me...gotta love that!!
14:48 09 Jun 20
The guys were super nice and this time I did not feel overcharged like most a.c. companies.
06:01 07 Jun 20
00:30 04 Jun 20
I was very impressed at how quickly Paul came out on a Sunday afternoon and "put a band-aid" on my A/C until my new unit came in. Thank you for your help Paul! Thank you to Chris and Cameron for coming out to install my new furnace. You were fast and efficient, and answered all my questions.
The information on this website is for informational purposes only; it is deemed accurate but not guaranteed. It does not constitute professional advice. All information is subject to change at any time without notice. Contact us for complete details.